we1wei Privacy Policy
for Malaysian Players

Introduction and Scope

This Privacy Policy is issued by we1wei and governs the collection, use, storage, disclosure, and protection of personal information relating to individuals who visit the we1wei website, register a player account, engage with the casino or sportsbook, make MYR deposits or withdrawals, claim promotions, or contact our support team. References to "you" or "your" mean the individual whose personal data is processed. References to "we", "us", "our", or "we1wei" mean the platform operator.

By accessing we1wei or submitting any personal information, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the we1wei Terms & Conditions and the Responsible Gambling information. If you disagree with any part of this policy, you should discontinue use of the platform.

Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• Personal Data — any information that identifies or could reasonably identify a living individual, including name, identification number, contact details, financial records, device identifiers, and behavioural data.
• Processing — any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, transfer, restriction, or deletion.
• Data Controller — we1wei, which determines the purposes and means of processing your personal data.
• Data Processor — a third party that processes personal data on behalf of we1wei under contractual instruction, such as a payment gateway or KYC verification provider.
• KYC — know-your-customer; the identity and age verification process required to activate full account functionality and comply with anti-money-laundering obligations.
• Cookies — small text files placed on your device by we1wei to support platform functionality, security, analytics, and session management.
• Sensitive Data — a subset of personal data that warrants higher protection, including government-issued identification numbers, financial account details, and health or responsible gambling self-declaration information.

Data We Collect

we1wei collects personal data through several channels: information you provide directly, information generated automatically by your use of the platform, and information received from third-party service providers. The categories below describe the data we may collect:

We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that such data has been collected, it will be deleted promptly and the associated account closed.

Lawful Bases and Purposes of Processing

we1wei processes personal data only where a lawful basis applies. Our principal bases and corresponding purposes are:

• Contractual necessity — to register your account, verify age and identity, process MYR deposits and withdrawals via Malaysian payment methods, settle wagers, administer bonuses, and provide customer support.
• Legal obligation — to comply with applicable anti-money-laundering requirements, counter-terrorism financing rules, tax reporting, fraud prevention obligations, and directions from competent authorities.
• Legitimate interests — to detect and prevent fraud, account abuse, and cheating; to maintain platform security; to conduct risk assessments; to improve products and services based on aggregate gameplay data; and to enforce our Terms & Conditions.
• Consent — where you have opted in to receive marketing communications, personalised promotional offers, or non-essential cookies. Consent may be withdrawn at any time without affecting prior processing.
• Vital interests — where processing is necessary to protect the safety of a player, including responsible gambling interventions where there is a genuine welfare concern.

Cookies and Tracking Technologies

we1wei uses cookies and similar technologies to operate the platform, maintain your session, remember preferences, detect fraud, measure performance, and — where consent is given — deliver relevant promotional content. Cookies placed by we1wei fall into four categories:

• Strictly Necessary: These cookies are required for the platform to function. They enable secure login, session management, responsible gambling controls, and payment processing. They cannot be disabled.
• Functional: These remember your preferences such as language settings, display options, and previously used payment methods to improve your experience on return visits.
• Analytics: These collect aggregated, anonymised data about how players navigate the platform — which pages are visited most, session lengths, and error rates — so we can improve the service.
• Marketing: With your explicit consent, these cookies allow we1wei to display relevant offers and promotions based on your interaction with the platform.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair core platform functionality including login and payment processing. Withdrawing consent for marketing cookies does not affect your ability to play.

Disclosure of Personal Data

we1wei does not sell, rent, or trade your personal data. We may share your information with the following categories of recipient, strictly on a need-to-know basis and under appropriate confidentiality obligations:

• Payment service providers — such as DuitNow operators, FPX gateways, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong — to process your MYR transactions.
• Identity verification and KYC providers — to confirm your age, identity, and source of funds as required.
• Game content suppliers — who may receive a pseudonymised player identifier and session data to deliver game outcomes and audit records.
• Fraud prevention and security services — to detect suspicious activity, prevent account takeover, and investigate potential violations of our Terms & Conditions.
• IT and cloud infrastructure providers — who host and maintain the platform under strict data-processing agreements.
• Regulatory and law enforcement authorities — where disclosure is required by applicable law, court order, or formal regulatory request. we1wei will notify you of such disclosures where legally permitted to do so.
• Professional advisers — including legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

International Data Transfers

we1wei's primary operations serve players in Malaysia, and we store data on servers located in appropriate jurisdictions. Some data processors — such as cloud hosting providers, game aggregators, and fraud-prevention services — may operate infrastructure outside Malaysia. Where such transfers occur, we1wei ensures adequate protection through one or more of the following mechanisms:

• Standard contractual clauses requiring the recipient to maintain equivalent data protection standards.
• Selection of recipients in jurisdictions recognised as providing an adequate level of protection.
• Binding corporate rules where the recipient is part of an approved corporate group framework.
• Specific contractual obligations tailored to the nature of the data transferred and the risk involved.

You may request information about the specific safeguards applied to international transfers relating to your personal data by contacting we1wei support.

Data Retention

we1wei retains personal data for as long as is necessary to fulfil the purposes described in this policy, to maintain an accurate account record, and to comply with applicable legal, regulatory, and audit obligations. The general retention principles we apply are:

• Active accounts: Personal and transaction data is retained throughout the lifetime of your account plus any mandatory post-closure period required by applicable obligations.
• Closed accounts: Identity records, KYC documents, financial transaction logs, and gameplay history may be retained for a period consistent with applicable anti-money-laundering, tax, and dispute resolution obligations following account closure. This period is typically a minimum of five years.
• Support communications: Live-chat transcripts and email correspondence are retained for operational quality, dispute resolution, and compliance purposes for a period proportionate to the nature of the communication.
• Marketing consent records: Records of consent given and withdrawn are retained to demonstrate compliance, even after marketing communications have ceased.

Where data is no longer required, it is securely deleted or anonymised so that it can no longer be attributed to an individual player.

Security Measures

we1wei implements a layered set of technical and organisational measures proportionate to the nature and sensitivity of the data we hold. Key measures include:

• 256-bit SSL/TLS encryption across all data transmitted between your device and we1wei servers.
• Encryption of sensitive stored data, including financial records and government-issued identification documents.
• Role-based access controls ensuring that staff access personal data only to the extent required for their specific function.
• Regular security assessments and penetration testing of platform infrastructure.
• Multi-factor authentication options for player accounts and mandatory for internal administrative access.
• Incident response procedures to detect, contain, and notify affected parties of personal data breaches within timeframes consistent with applicable obligations.

No transmission of data over the internet is entirely risk-free. You are responsible for keeping your we1wei account password confidential and for ensuring that you access the platform from a secure device and network. If you suspect that your account credentials have been compromised, contact we1wei support immediately.

User Rights

Subject to applicable law and the verification of your identity, you have the following rights with respect to your personal data held by we1wei:

• Right of Access: You may request a copy of the personal data we hold about you, together with information about the purposes for which it is processed.
• Right to Rectification: You may ask us to correct inaccurate or incomplete personal data. Certain corrections may require supporting documentation.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where processing was unlawful. This right does not override legal retention obligations.
• Right to Restrict Processing: You may request that we1wei limits the processing of your data in certain circumstances, for example while the accuracy of data is under review.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests. we1wei will cease that processing unless compelling legitimate grounds override your objection.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of the above rights, contact the we1wei support team via live chat or by emailing [email protected] (displayed as plain text — not a clickable link). We will respond after verifying your identity, within a reasonable period consistent with applicable obligations. Where a request is refused, we will explain the reason.

Responsible Gambling and Data

Information you share when using responsible gambling tools — including deposit limits, self-exclusion elections, session reminders, and cooling-off requests — is treated as sensitive data and handled with the highest level of care. This information is used solely to implement your instructions, monitor account compliance, and fulfil any applicable duty of care.

Where we1wei proactively identifies patterns suggesting potential harm — such as rapidly escalating deposits, extended unbroken sessions, or repeated failed withdrawal reversals — we may use your account data internally for responsible gambling assessments. Any such review is conducted in confidence and will not result in disclosure of your responsible gambling status to third parties outside of the direct service delivery chain.

Full details of available responsible gambling tools are available on the Responsible Gambling page. we1wei is an adult platform — 21+ only.

Changes to This Privacy Policy

we1wei may update this Privacy Policy to reflect changes in our services, payment integrations, responsible gambling tools, applicable legal obligations, or internal data processing practices. When material changes are made, the revised policy will be published on this page with an updated effective date. Where changes are significant, we may also notify active account holders directly.

You should review this page periodically. Continued use of we1wei after a revised policy takes effect constitutes acknowledgment of the updated terms. If you object to a material change, you should stop using the platform and request account closure.

Contact Us

If you have questions about this Privacy Policy, wish to exercise a data subject right, want to report a suspected data breach, or have concerns about how your personal information has been handled, please contact the we1wei data team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the we1wei platform
• Correspondence: Serving players across Malaysia including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam

we1wei will acknowledge your request and respond after verifying your identity. Where a complaint relates to our data handling and cannot be resolved directly, you may have the right to raise the matter with the relevant data protection authority applicable in your jurisdiction.